Luno Review 2025: Is This Crypto Exchange Still Safe and Worth It?

When you're looking for a Luno, a regulated cryptocurrency exchange popular in emerging markets that lets users buy, sell, and store Bitcoin and Ethereum with a simple app. It's also known as Luno Exchange, and it's one of the few platforms that actually follows local financial rules in countries like South Africa, Nigeria, and Malaysia. But in 2025, things have changed. Fees have shifted, competitors have improved, and user trust has been tested. So is Luno still a solid pick—or are you better off elsewhere?

Luno isn't just another exchange. It's built for people who want to get into crypto without drowning in complex charts or risky DeFi apps. Unlike HitBTC or Zeddex, which operate in legal gray zones, Luno holds licenses in multiple countries, meaning your funds aren't just sitting on some anonymous server. That matters. When you're storing Bitcoin or trading Ethereum, you need more than low fees—you need accountability. And Luno delivers that through clear KYC, cold storage for 95% of assets, and regular third-party audits. But here's the catch: its trading tools are basic. If you're into advanced orders, margin trading, or altcoin swaps, you'll hit a wall fast. That’s why Luno works best for beginners and casual holders—not day traders.

What about fees? Luno charges a flat spread, not a per-trade fee, which sounds simple until you realize you're paying more than you think. On a $100 Bitcoin buy, you might pay $2 in hidden spread costs. Compare that to Crypto.com or Binance, where you can get under $0.50 in fees with a clear structure. Luno’s pricing model hides the real cost, and that’s a red flag for anyone serious about minimizing expenses. Customer support is another weak spot. While they respond faster than HitBTC, their answers are often templated, and complex issues like delayed withdrawals can take days to resolve. And yes—there have been real user reports of funds stuck for over a week in 2024.

Still, Luno has one thing most exchanges don’t: trust in regions where banking systems are unstable. In Nigeria, where banks block crypto transactions, Luno is a lifeline. In South Africa, it’s used by students and small business owners to protect savings from inflation. That’s not just convenience—it’s utility. If you’re in one of those markets, Luno’s simplicity and local compliance might outweigh its flaws. But if you’re in the U.S., EU, or Australia, you’ve got better options with lower fees, more coins, and faster support.

So what’s the real story in 2025? Luno isn’t broken—it’s just outdated. It’s the reliable old car that gets you to work, but won’t win a race. You’ll find real user experiences, fee breakdowns, and withdrawal horror stories below—no fluff, no sponsored content. Just what people actually ran into when they used Luno this year.